Tony Bates
EdTech Leader
EdTech Leader
Tony Bates is Chairman and CEO of Genesys, a SaaS company. He is passionate about technology and a highly effective leader in his field. Genesys is a large-scale global company that he has led since 2019. Navigating the pandemic and giving direction to over 6,000 employees in 8 different countries, he has steered his company through marketing transitions and rapid scaling. He is known for making good judgments and quick business decisions. His focus is on creating an outstanding experience for customers and employees.
Publications:
Bates, T., & Petouhoff, N. L. (2022). Empathy in action: How to deliver great customer experiences at scale. Ideapress Publishing.
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